Shipping policy

 

Thank you for shopping with us! We’re committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below for full details.

SHIPPING CARRIER

All orders are shipped via Australia Post or TNT (for our large Prints).

ORDER PROCESSING TIME

Orders are dispatched within 1 to 2 business days after purchase.
Business days are Monday to Friday, excluding public holidays.

Please note that during high-demand periods (e.g. sales or holidays), dispatch may take slightly longer, but we always aim to get your order out as soon as possible.

ESTIMATED DELIVERY TIMEFRAMES

We offer Australia-wide delivery, with all orders shipped from Sydney, NSW.

  • Estimated delivery timeframes: 2 to 8 business days, depending on your location.

    • NSW, VIC, ACT, SA, QLD: 2 to 6 business days.

    • WA, NT: 4 to 8 business days.

This ensures your order reaches you safely and as quickly as possible.

SHIPPING FEES

We offer Free Standard Shipping on all products excluding Prints.

EXPRESS SHIPPING

We offer express shipping on all products excluding Prints.

  • Estimated delivery timeframes: 1 to 4 business days Australia wide.

TRACKING YOUR ORDER

Once your order is dispatched, you’ll receive an email with your Australia Post tracking number. You can track your parcel at AusPost here.

For large Print orders you can track your parcel at TNT here.

INCORRECT SHIPPING INFORMATION

Please double-check your shipping address before finalising your order. We are not responsible for delays or lost packages caused by incorrect address details. If you spot an error, contact us ASAP, if the order hasn’t shipped yet, we’ll do our best to fix it.

DELAYED OR MISSED DELIVERIES

While we do our best to ensure timely deliveries, occasionally there may be delays due to Australia Post, weather conditions, or unforeseen circumstances. If your order hasn’t arrived after 10 business days, please contact us and we’ll help investigate.

SHIPPING RESTRICTIONS

We currently only ship within Australia.

SHIPPING POLICY - PRINTS

Our prints are a little different from other products because they’re professionally printed and framed by our trusted partner. To make sure your order arrives safely and looking perfect, we ship it straight from them once it’s ready.

  • Production time: 8 business days.

  • Estimated delivery timeframes after production:

    • NSW, VIC, SA, QLD, ACT: 1 to 4 business days.

    • WA, NT: 3 to 7 business days.

This way, your print is carefully handled and gets to you as quickly as possible.