Privacy policy

 

This Privacy Policy describes how Memoirs By Him (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.

By using our services, you consent to the practices described in this Privacy Policy and acknowledge that your personal information will be handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

WHAT PERSONAL INFORMATION WE COLLECT

We collect personal information in order to provide, personalise and improve our products and services. This may include:

  • Your name, billing address, shipping address, payment information (including credit card details), email address

  • Information about your order history, communication preferences and interactions with our customer service team

  • Your IP address, browser type, device data, time zone and information about how you interact with the Site

We do not knowingly collect sensitive personal information such as health data, racial or ethnic origin, religious beliefs or biometric identifiers. If we ever require this type of information, we will request your express consent as required under law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

We collect personal information directly from you when you:

  • Make or attempt to make a purchase

  • Sign up for marketing communications

  • Contact us via email or through our website

  • Interact with the Site, including through cookies and similar technologies

We use this information to:

  • Process transactions, fulfil orders, and manage deliveries

  • Communicate with you about your orders, enquiries or service issues

  • Screen orders for fraud, security or risk-related concerns

  • Deliver marketing and advertising tailored to your interests

  • Comply with our legal and regulatory obligations

We collect and use personal information where it is reasonably necessary for our business operations or where required by law.

SHARING YOUR PERSONAL INFORMATION

We share personal information with third parties to help us provide our services. This includes:

  • Shopify, which powers our store. Shopify’s privacy practices are detailed at: www.shopify.com/legal/privacy

  • Payment providers, such as card processors and fraud detection partners

  • Shipping and logistics providers to manage deliveries

  • IT support, analytics and marketing services that help us operate our business

Where third parties access your personal information, we require them to handle it in accordance with applicable privacy laws and to use it only for authorised purposes.

We may also disclose your personal information where required by law, such as in response to a court order, subpoena or lawful government request, or to enforce our rights or protect the safety of our users.

SECURITY AND DATA BREACH RESPONSE

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes the use of secure servers, password protection, encryption and access controls.

In the event of a data breach involving your personal information that is likely to result in serious harm, we will notify you and report it to the Office of the Australian Information Commissioner (OAIC), as required under the Notifiable Data Breaches (NDB) scheme.

If you become aware of a security issue or suspicious contact pretending to be from us, please contact us immediately at hello@memoirsbyhim.com.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your experience, understand browsing behaviour and personalise our content and marketing.

Cookies may also be used by third-party services integrated into the Site, such as analytics or payment providers. You may choose to disable cookies via your browser settings, although this may impact your ability to access some features of the Site.

We also use Microsoft Clarity to better understand how visitors use our website through behavioural analytics, including features such as heatmaps and session recordings. This information helps us improve website performance, user experience and the effectiveness of our content and services. Clarity may collect information through cookies and similar technologies. For more information about how Microsoft collects and processes data, please refer to the Microsoft Privacy Statement. More information about cookies is available at www.allaboutcookies.org.

YOUR RIGHTS

If you are an Australian resident, you have the right to:

  • Request access to personal information we hold about you

  • Request corrections if your information is inaccurate or outdated

  • Withdraw consent to receive direct marketing communications

  • Lodge a complaint with the OAIC if you believe we have breached the APPs

To make a request or raise a concern, please email hello@memoirsbyhim.com. We will respond in line with our obligations under the Privacy Act 1988 (Cth).

If you are located outside Australia, you may have rights under your local data protection laws.

INTERNATIONAL DATA TRANSFERS

As our store is hosted on Shopify and we use service providers located outside Australia, your personal information may be transferred and stored overseas, including in Canada, the United States and other jurisdictions.

We take reasonable steps to ensure that any international transfer complies with Australian privacy law, including ensuring that overseas service providers handle information to a standard comparable to the APPs.

DATA RETENTION

We retain personal information only for as long as required for the purposes for which it was collected, or as required by law.

For example, we retain order records to comply with accounting and legal obligations. If you request that we delete your information, we will do so unless we are legally required or permitted to retain it.

CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with information, we will delete it as required by law.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons.

The current version is always available on our website and the "last updated" date will reflect the most recent changes. We encourage you to review the Privacy Policy regularly.

CONTACT US

If you have questions, concerns or complaints about our privacy practices, or if you wish to exercise your rights, you may contact us at:

email: hello@memoirsbyhim.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001